1 Reply Latest reply on Jan 7, 2019 1:01 PM by Eric Liszt

Upgrade to Track-It 2018

Kit Eizenga Jan 7, 2019 11:29 AM

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Right now we are having huge issues with Track-it that is preventing us from moving to an upgrade. We have a large amount of Tracked Items that need to be made Assets so we can implement barcode tracking. My fear is upgrading will prevent us from getting these promoted. Is this fear warranted?

Will I be able to use the Barcode feature in 2018?

What type of reporting will I gain or lose in 2018?

Exactly what features do not port over to the new version>

1. Re: Upgrade to Track-It 2018

Eric Liszt Jan 7, 2019 1:01 PM (in response to Kit Eizenga)

Hi Kit,

I would suggest you first review the what's new: What's New | Track-It! IT Help Desk Software
Once you've done that, please check out this table that shows what is currently in the product and what is still in the process of being developed: Track-It! 11.x vs. Track-It! 20xx - Documentation for Track-It! 20.18 - BMC Documentation
When looking at this table, be sure to note that Track-It! 2018 Release 3 is our current release with Track-It! 2019 Release 1 due out very soon.
You also note in the table that barcode capabilities are slated to be added into the new platform as part of Track-It! 2019 Release 2.

Eric
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