I would suggest you first review the what's new: What's New | Track-It! IT Help Desk Software
Once you've done that, please check out this table that shows what is currently in the product and what is still in the process of being developed: Track-It! 11.x vs. Track-It! 20xx - Documentation for Track-It! 20.18 - BMC Documentation
When looking at this table, be sure to note that Track-It! 2018 Release 3 is our current release with Track-It! 2019 Release 1 due out very soon.
You also note in the table that barcode capabilities are slated to be added into the new platform as part of Track-It! 2019 Release 2.