Hi Rob, can you specify the FootPrints version, as well as screenshots of how it is configured and how it appears.
We are on 12.1.06
Here is the configuration snip:
Here is the way it appears on the form:
As you can see the font is 14pt, red, and bold in the settings. When viewing it on the form, it does not use that format. I have other fields that are using this without issue. I have recreated the field entirely and it still exhibits the same result. Thanks! - Rob
I had a quick look in my records and couldn't find anything about this as a fixed defect, but I did test in my 12.1.09.001 system and it functioned normally. I expect in 20.18.02 it does as well.
I'd suggest you upgrade your test environment and try it out there. Assuming it is working for you as well, then consider fully testing and then upgrading your production.
Have you also tried clearing your cache or using another browser. I have found that there are times that I know everything is set properly, but the display isn't updating that it's cached somewhere.
Tracey, thanks for the reminder! I did that to no avail unfortunately. I'll do the upgrade and see if that works for us. I'll follow up here with the results if I actually get this field to do this correctly.
No specific reason to think this might work, but we never know how they are codedly dealing/retrieving/storing the text behind the scenes.
Have you tried removing the asterisk that is leading the block of text?
Maybe as a special character that's causing some issue we can't see.
Should be easy enough to test.
Removed the asterisk, recreated the field, and still had the issue. Here is what I had to do to fix it.
In order (but not sure it matters):
- Deleted the field and dependencies tied to it
- Cleaned up the Form
- Shut down FootPrints
- Brought it back up
- Re-created the same field with the desired help text
Guess it was just being touchy. Thank you all for the feedback and help. Have a great week!