1 Reply Latest reply on Jan 1, 2019 8:37 AM by Swanand Dharmadhikari

    Unable to access one of our Demo Environment which is stand alone

    Abdul Moid Mohammed
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      Hi Team,

       

      We are with BMC Remedy 9.1.04.002(ARS,ITSM,SRM) and SLM 9.1.04

      We are to upgrade SmartIT2.0/DWP18.02(from 1.5/3.2)

      We have Application Server -1,MidTier Server -1 along the MyIT Server-1.

       

      We are experiencing issues accessing the Environment from Midtier(Web Access)

      Accessing the Environment from User Tool and Dev Studio works fine with no issues.

       

      Tried Hard Flush the Mid-Tier Cache and still issue remains the same with the below error.

       

      HTTP Status 500 – Internal Server Error

       


       

      Type Exception Report

      Message java.lang.IllegalArgumentException: An invalid domain [domain.com] was specified for this cookie

      Description The server encountered an unexpected condition that prevented it from fulfilling the request.

      Exception

      1. java.lang.RuntimeException: java.lang.IllegalArgumentException: An invalid domain [.mycmsc.com] was specified for this cookie

                          com.remedy.arsys.stubs.GoatServlet.postInternal(GoatServlet.java:166)

                          com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62)

                          javax.servlet.http.HttpServlet.service(HttpServlet.java:661)

                          javax.servlet.http.HttpServlet.service(HttpServlet.java:742)

                          org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

                          com.remedy.arsys.session.LoginServlet.doThePost(LoginServlet.java:349)

                          com.remedy.arsys.session.LoginServlet.doRequest(LoginServlet.java:78)

                          com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98)

                          com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62)

                          javax.servlet.http.HttpServlet.service(HttpServlet.java:661)

                          javax.servlet.http.HttpServlet.service(HttpServlet.java:742)

                          org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

                          com.remedy.arsys.stubs.ProxySessionTimeoutFilter.doFilter(ProxySessionTimeoutFilter.java:53)

                          com.remedy.arsys.stubs.TenancyFilter.doFilter(TenancyFilter.java:49)

                          com.remedy.arsys.support.XSSProtectFilter.doFilter(XSSProtectFilter.java:37)

                          com.remedy.arsys.support.OriginAllowFilter.doFilter(OriginAllowFilter.java:47)

      Root Cause

      1. java.lang.IllegalArgumentException: An invalid domain [.domain.com] was specified for this cookie

                          org.apache.tomcat.util.http.Rfc6265CookieProcessor.validateDomain(Rfc6265CookieProcessor.java:203)

                          org.apache.tomcat.util.http.Rfc6265CookieProcessor.generateHeader(Rfc6265CookieProcessor.java:145)

                          org.apache.catalina.connector.Response.generateCookieString(Response.java:1019)

                          org.apache.catalina.connector.Response.addCookie(Response.java:967)

                          org.apache.catalina.connector.ResponseFacade.addCookie(ResponseFacade.java:386)

                          com.remedy.arsys.session.Login.generateGUID(Login.java:176)

                          com.remedy.arsys.session.Login.initSessions(Login.java:458)

                          com.remedy.arsys.session.Login.establishSession(Login.java:410)

                          com.remedy.arsys.session.Login.establishSession(Login.java:317)

                          com.remedy.arsys.stubs.GoatServlet.postInternal(GoatServlet.java:105)

                          com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62)

                          javax.servlet.http.HttpServlet.service(HttpServlet.java:661)

                          javax.servlet.http.HttpServlet.service(HttpServlet.java:742)

                          org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

                          com.remedy.arsys.session.LoginServlet.doThePost(LoginServlet.java:349)

                          com.remedy.arsys.session.LoginServlet.doRequest(LoginServlet.java:78)

                          com.remedy.arsys.stubs.GoatHttpServlet.postInternal(GoatHttpServlet.java:98)

                          com.remedy.arsys.stubs.GoatHttpServlet.doPost(GoatHttpServlet.java:62)

                          javax.servlet.http.HttpServlet.service(HttpServlet.java:661)

                          javax.servlet.http.HttpServlet.service(HttpServlet.java:742)

                          org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)

                          com.remedy.arsys.stubs.ProxySessionTimeoutFilter.doFilter(ProxySessionTimeoutFilter.java:53)

                          com.remedy.arsys.stubs.TenancyFilter.doFilter(TenancyFilter.java:49)

                          com.remedy.arsys.support.XSSProtectFilter.doFilter(XSSProtectFilter.java:37)

                          com.remedy.arsys.support.OriginAllowFilter.doFilter(OriginAllowFilter.java:47)

      Note The full stack trace of the root cause is available in the server logs.

       

      Appreciate response at your earliest availability.

       

      Thanks;--Abdul Moid