9 Replies Latest reply on Jan 8, 2019 8:10 AM by Adi Leibowitz

    Is it only possible to search for service request definition in the self-service portal by title and description?

    Lior Lavi

      Hi everyone,

      My question is as stated in this discussion's title: Is it only possible to search for service request definition in the self-service portal by title and description? I mean, if that's the case, then what is the Keywords field in the incident's template is used for?

       

      Thank you all in advance,

      Lior