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Please check below points
1) Make sure that PatrolAgent configuration has the valid IntegrationService (/AgentSetup/integration/integrationServices) entry.
2) Check PatrolAgent status is CONNECTED on integrationService host logs (pw/pronto/logs/PatrolAgentCache.dump)
3) If it is CONNECTED then check PatrolAgent status on TSIM server.
4) If everything is fine on above steps then perform the TSPS cache sync
Thanks and Regards,
BMC TrueSight Consultant