14 Replies Latest reply on Dec 20, 2018 1:24 AM by Abdul Moid Mohammed

    Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)

    Abdul Moid Mohammed
      Share:|

      Hi Team,

       

      We are experiencing an issue with unable to start the ARS Service post Java Upgrade(Windows) and i have tried all the Blogs/Articles mentioned on Communities.

      I tried all the below Blogs/Articles mentioned below.

       

      - Remedy - Server - AR System on Windows does not start, no errors being reported, logs are not being updated and Windows Service remains with the status "Starting"

      - Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows/Linux)

      - Remedy - Server - Unable to start AR System service after applying Windows patch. Main error:"java.net.ConnectException: Connection refused: connect"

      Remedy - Server - Unable to restart Remedy AR System Server service. Event ID 4096, error "The Java Virtual Machine has exited with a code of -1, the service is being stopped"

      - BMC AR Service not starting on Windows server post Java upgrade

       

      Is there anything that needs to be taken care either the config or anything needs to be updated do let me know.

       

      Appreciate response at your earliest availability.

       

      Thanks;--Abdul Moid

        • 1. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
          Stefan Hall

          If you have tried all the articles, then there are certainly log files with a little more information.

           

          Please give us information about armonitor.cfg, path of your new java installation and/or windws env for java and the file arserver.conf

          What does the arerror.log say?

          1 of 1 people found this helpful
          • 2. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
            Abdul Moid Mohammed

            Hi Stefan,

             

            I have checked all the above files you have mentioned and the latest java at our Environment which is upgraded is 1.8.0_191

             

            arerror.log Snippet from the last Restart of ARS Service

            --------------------------------------------------------------------------------------------------------------

            Tue Sep 18 06:51:54.842 2018 Action Request System(R) Server (x64) Version 9.1.04.002 201802172235

            (c) Copyright 1991-2018 BMC Software, Inc.

            Tue Sep 18 06:51:55.608 2018 This server is running in normal mode.

            Tue Sep 18 06:52:03.422 2018 Tue Sep 18 06:52:03.422 2018 Loading AR System objects information...

            Tue Sep 18 06:54:30.545 2018 success

            Tue Sep 18 06:54:32.030 2018 Processing tag file: C:\Program Files\Common Files\AR System\Licenses\CMSASD14\arsystem.tag

            Tue Sep 18 06:55:33.612 2018 Executing process: java, directory: D:\Program Files\BMC Software\ARSystem

            Tue Sep 18 06:55:33.799 2018 updated statistics configuration: enabled=false aggregation interval (sec)=60

            Tue Sep 18 06:55:36.014 2018 Flashboard Server is currently not up...

            Tue Sep 18 06:55:36.029 2018 Executing process: java, directory: D:\Program Files\BMC Software\ARSystem

            Tue Sep 18 06:55:37.889 2018 Flashboard Server is currently not up...

            Tue Sep 18 06:55:37.889 2018 Executing process: java, directory: D:\Program Files\BMC Software\ARSystem

            Tue Sep 18 06:55:40.205 2018 Flashboard Server is currently not up...

            Tue Sep 18 06:55:40.205 2018 Executing process: java, directory: D:\Program Files\BMC Software\ARSystem

            Tue Sep 18 06:55:42.612 2018 Flashboard Server is currently not up...

            Tue Sep 18 06:55:42.612 2018 Executing process: java, directory: D:\Program Files\BMC Software\ARSystem

            Tue Sep 18 06:55:45.032 2018 Flashboard Server is currently not up...

            Tue Sep 18 06:55:48.563 2018 Action Request System Server Starting (default locale: en)

            Tue Sep 18 06:55:49.157 2018 Tue Sep 18 06:55:49.157 2018 Server binding to TCP port CMSASD14/172.24.74.23 on assigned port 1060

            Tue Sep 18 06:55:49.157 2018 TID 83 unregistering with portmapper for .127.0.0.1

            Tue Sep 18 06:55:49.188 2018 AR System Assignment Engine 9.1.04.002 201802172235(c) Copyright 1991-2018 BMC Software, Inc.

            Tue Sep 18 06:55:49.376 2018 TID 83 unregistering with portmapper for .::1

            Tue Sep 18 06:55:49.579 2018 TID 83 registering 127.0.0.1 with portmapper.

            Tue Sep 18 06:55:49.672 2018 TID 83 registering ::1 with portmapper.

            Tue Sep 18 06:55:50.079 2018 Action Request System Server Started.

            Tue Sep 18 06:55:50.079 2018 Extension loaded: com.bmc.arsys.alertws 9.1.4.SNAPSHOT ARSYS.ALRT.WEBSERVICE

            Tue Sep 18 06:55:50.094 2018 Extension loaded: com.bmc.arsys.serveradmin 9.1.4.SNAPSHOT REMEDY.ARDBC.SERVER.ADMINISTRATION

            Tue Sep 18 06:55:50.094 2018 Extension loaded: com.bmc.arsys.cognitive 9.1.4.SNAPSHOT REMEDY.FLT.SERVER.COGNITIVE

            Tue Sep 18 06:55:50.094 2018 Extension loaded: com.bmc.arsys.archiveddatamanagement 9.1.4.SNAPSHOT ARSYS.ADM.FLT.API

            Tue Sep 18 06:55:50.094 2018 Extension loaded: com.bmc.arsys.webservice2 9.1.4.SNAPSHOT ARSYS.ARF.WEBSERVICE

            Tue Sep 18 06:55:50.094 2018 Extension loaded: com.bmc.arsys.server 9.1.4.SNAPSHOT com.bmc.arsys.produse

            Tue Sep 18 06:55:50.094 2018 Extension loaded: com.bmc.arsys.assignmentEngine 9.1.4.SNAPSHOT BMC.ARS.ASSIGNMENTENGINE

            Tue Sep 18 06:55:52.159 2018 Extension loaded: com.bmc.cmdb 9.1.4.SNAPSHOT bmc.cmdb.cmdbEngine

            Tue Sep 18 06:55:52.222 2018 CMDB Server Starting

            Tue Sep 18 06:55:58.567 2018 CMDB Server Started.

            Wed Sep 19 08:55:35.917 2018 Could not accept connection from tcp://172.25.88.17:51098: java.net.SocketException: Connection reset by peer: socket write error

            Wed Sep 19 08:55:35.932 2018 Could not accept connection from tcp://172.25.88.17:51099: java.net.SocketException: Connection reset by peer: socket write error

            Wed Sep 19 08:56:36.370 2018 Invalid username or password

            Wed Sep 19 09:00:34.792 2018 Could not accept connection from tcp://172.25.88.17:33428: java.net.SocketException: Connection reset by peer: socket write error

            Mon Dec 17 05:18:06.466 2018 Error trying to find a system form.

            Mon Dec 17 05:19:09.607 2018 Error trying to find a system form.

            Mon Dec 17 05:20:18.013 2018 Error encountered in bundle: com.bmc.arsys.server

            Mon Dec 17 05:20:18.044 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Mon Dec 17 05:20:18.059 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Mon Dec 17 05:20:18.184 2018 Stopserver.await: accept

            Mon Dec 17 05:20:18.216 2018 TID 94 initTransport  Normal ARServer shutdown process Initiated.

            Mon Dec 17 05:20:18.653 2018 FrameworkEvent ERROR

            Mon Dec 17 05:23:09.948 2018 Error trying to find a system form.

            Mon Dec 17 05:24:13.026 2018 Error trying to find a system form.

            Mon Dec 17 05:25:22.276 2018 Error encountered in bundle: com.bmc.arsys.server

            Mon Dec 17 05:25:22.307 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Mon Dec 17 05:25:22.338 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Mon Dec 17 05:25:22.432 2018 Stopserver.await: accept

            Mon Dec 17 05:25:22.463 2018 TID 94 initTransport  Normal ARServer shutdown process Initiated.

            Mon Dec 17 05:25:22.869 2018 FrameworkEvent ERROR

            Tue Dec 18 04:17:01.058 2018 Error trying to find a system form.

            Tue Dec 18 04:18:04.183 2018 Error trying to find a system form.

            Tue Dec 18 04:19:14.152 2018 Error encountered in bundle: com.bmc.arsys.server

            Tue Dec 18 04:19:14.183 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Tue Dec 18 04:19:14.215 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Tue Dec 18 04:19:14.418 2018 Stopserver.await: accept

            Tue Dec 18 04:19:14.465 2018 TID 94 initTransport  Normal ARServer shutdown process Initiated.

            Tue Dec 18 04:19:15.074 2018 FrameworkEvent ERROR

            Tue Dec 18 04:22:04.921 2018 Error trying to find a system form.

            Tue Dec 18 04:23:08.062 2018 Error trying to find a system form.

            Tue Dec 18 04:24:16.624 2018 Error encountered in bundle: com.bmc.arsys.server

            Tue Dec 18 04:24:16.640 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Tue Dec 18 04:24:16.671 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Tue Dec 18 04:24:16.796 2018 Stopserver.await: accept

            Tue Dec 18 04:24:16.827 2018 TID 94 initTransport  Normal ARServer shutdown process Initiated.

            Tue Dec 18 04:24:17.234 2018 FrameworkEvent ERROR

            Tue Dec 18 04:28:22.288 2018 Error trying to find a system form.

            Tue Dec 18 04:29:25.414 2018 Error trying to find a system form.

            Tue Dec 18 04:30:34.023 2018 Error encountered in bundle: com.bmc.arsys.server

            Tue Dec 18 04:30:34.054 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Tue Dec 18 04:30:34.132 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Tue Dec 18 04:30:34.398 2018 Stopserver.await: accept

            Tue Dec 18 04:30:34.461 2018 TID 95 initTransport  Normal ARServer shutdown process Initiated.

            Tue Dec 18 04:30:35.304 2018 FrameworkEvent ERROR

            Tue Dec 18 04:33:25.754 2018 Error trying to find a system form.

            Tue Dec 18 04:34:28.956 2018 Error trying to find a system form.

            Tue Dec 18 04:35:37.002 2018 Error encountered in bundle: com.bmc.arsys.server

            Tue Dec 18 04:35:37.017 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Tue Dec 18 04:35:37.064 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Tue Dec 18 04:35:37.205 2018 Stopserver.await: accept

            Tue Dec 18 04:35:37.236 2018 TID 99 initTransport  Normal ARServer shutdown process Initiated.

            Tue Dec 18 04:35:37.689 2018 FrameworkEvent ERROR

            Tue Dec 18 04:54:30.741 2018 Error trying to find a system form.

            Tue Dec 18 04:55:33.832 2018 Error trying to find a system form.

            Tue Dec 18 04:56:42.997 2018 Error encountered in bundle: com.bmc.arsys.server

            Tue Dec 18 04:56:43.028 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Tue Dec 18 04:56:43.059 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Tue Dec 18 04:56:43.184 2018 Stopserver.await: accept

            Tue Dec 18 04:56:43.231 2018 TID 94 initTransport  Normal ARServer shutdown process Initiated.

            Tue Dec 18 04:56:43.638 2018 FrameworkEvent ERROR

            Tue Dec 18 04:59:25.225 2018 Error trying to find a system form.

            Tue Dec 18 05:00:28.324 2018 Error trying to find a system form.

            Tue Dec 18 05:01:36.717 2018 Error encountered in bundle: com.bmc.arsys.server

            Tue Dec 18 05:01:36.748 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Tue Dec 18 05:01:36.780 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Tue Dec 18 05:01:36.905 2018 Stopserver.await: accept

            Tue Dec 18 05:01:36.967 2018 TID 94 initTransport  Normal ARServer shutdown process Initiated.

            Tue Dec 18 05:01:37.342 2018 FrameworkEvent ERROR

            Tue Dec 18 06:25:04.591 2018 Error trying to find a system form.

            Tue Dec 18 06:26:07.707 2018 Error trying to find a system form.

            Tue Dec 18 06:27:16.214 2018 Error encountered in bundle: com.bmc.arsys.server

            Tue Dec 18 06:27:16.245 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Tue Dec 18 06:27:16.261 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Tue Dec 18 06:27:16.417 2018 Stopserver.await: accept

            Tue Dec 18 06:27:16.433 2018 TID 95 initTransport  Normal ARServer shutdown process Initiated.

            Tue Dec 18 06:27:16.839 2018 FrameworkEvent ERROR

            Tue Dec 18 06:30:06.430 2018 Error trying to find a system form.

            Tue Dec 18 06:31:09.602 2018 Error trying to find a system form.

            Tue Dec 18 06:32:19.274 2018 Error encountered in bundle: com.bmc.arsys.server

            Tue Dec 18 06:32:19.305 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Tue Dec 18 06:32:19.352 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Tue Dec 18 06:32:19.446 2018 Stopserver.await: accept

            Tue Dec 18 06:32:19.477 2018 TID 95 initTransport  Normal ARServer shutdown process Initiated.

            Tue Dec 18 06:32:19.930 2018 FrameworkEvent ERROR

            Tue Dec 18 06:54:50.716 2018 Error trying to find a system form.

            Tue Dec 18 06:55:53.849 2018 Error trying to find a system form.

            Tue Dec 18 06:57:01.950 2018 Error encountered in bundle: com.bmc.arsys.server

            Tue Dec 18 06:57:01.981 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Tue Dec 18 06:57:02.012 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Tue Dec 18 06:57:02.059 2018 Stopserver.await: accept

            Tue Dec 18 06:57:02.153 2018 TID 94 initTransport  Normal ARServer shutdown process Initiated.

            Tue Dec 18 06:57:02.528 2018 FrameworkEvent ERROR

            Tue Dec 18 06:59:55.770 2018 Error trying to find a system form.

            Tue Dec 18 07:00:58.897 2018 Error trying to find a system form.

            Tue Dec 18 07:02:07.587 2018 Error encountered in bundle: com.bmc.arsys.server

            Tue Dec 18 07:02:07.618 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Tue Dec 18 07:02:07.650 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Tue Dec 18 07:02:07.759 2018 Stopserver.await: accept

            Tue Dec 18 07:02:07.790 2018 TID 95 initTransport  Normal ARServer shutdown process Initiated.

            Tue Dec 18 07:02:08.259 2018 FrameworkEvent ERROR

            Tue Dec 18 07:34:18.922 2018 Error trying to find a system form.

            Tue Dec 18 07:35:22.078 2018 Error trying to find a system form.

            Tue Dec 18 07:36:30.298 2018 Error encountered in bundle: com.bmc.arsys.server

            Tue Dec 18 07:36:30.329 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Tue Dec 18 07:36:30.345 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Tue Dec 18 07:36:30.423 2018 Stopserver.await: accept

            Tue Dec 18 07:36:30.501 2018 TID 95 initTransport  Normal ARServer shutdown process Initiated.

            Tue Dec 18 07:36:30.907 2018 FrameworkEvent ERROR

            Tue Dec 18 07:38:28.768 2018 Error trying to find a system form.

            Tue Dec 18 07:39:31.989 2018 Error trying to find a system form.

            Tue Dec 18 07:40:41.538 2018 Error encountered in bundle: com.bmc.arsys.server

            Tue Dec 18 07:40:41.569 2018 Application context refresh failed (OsgiBundleXmlApplicationContext(bundle=com.bmc.arsys.server, config=spring-context/base_context.xml,spring-context/infrastructure_septran_context.xml,spring-context/profiles/aspectj_ctw/application_context.xml,spring-context/osgi.xml))

            Tue Dec 18 07:40:41.585 2018 Unable to create application context for [com.bmc.arsys.server], unsatisfied dependencies: none

            Tue Dec 18 07:40:41.710 2018 Stopserver.await: accept

            Tue Dec 18 07:40:41.757 2018 TID 95 initTransport  Normal ARServer shutdown process Initiated.

            Tue Dec 18 07:40:42.288 2018 FrameworkEvent ERROR

            -------------------------------------------------------------------------------------------------------------------------------------

             

            Appreciate response at your earliest availability.

             

            Thanks;--Abdul Moid

            • 3. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
              Abdul Moid Mohammed

              Here are the Event Viewer logs which i can see under Windows logs - Application

               

              -----------------------------------------------------

              The description for Event ID 4096 from source BMC Remedy Action Request System Server CMSASD14 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

               

              If the event originated on another computer, the display information had to be saved with the event.

               

              The following information was included with the event:

               

              The Java Virtual Machine has exited with a code of -1, the service is being stopped.

              -----------------------------------------------------------------------------

               

              Appreciate response at your earliest availability.

               

              Thanks;--Abdul Moid

              • 4. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
                Mohammad Rehman

                You have not explained which version of Java was previous version and which version of Java was upgraded to? Was that Oracle Java or Open JDK?

                Also were you using junctions for Java JRE/JDK path? if not have you updated the latest java path everywhere its been referenced?

                • 5. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
                  Abdul Moid Mohammed

                  Earlier version was 1.8.0_181 and upgraded to 1.8.0_191 and its Oracle Java.

                  We have updated the latest java path every where its referenced.

                   

                  Anything else which i can share the details on do let me know.

                   

                  Thanks;--Abdul Moid

                  • 6. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
                    Stefan Hall

                    I'd debug the launch process - Enabling start-up logging - Documentation for Remedy Action Request System 9.1 - BMC Documentation

                    Can you add the -t parameter and restart the server.

                    2 of 2 people found this helpful
                    • 7. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
                      Mohammad Rehman

                      Please share the armonitor.log and arjavaplugin.log as well. Also share which services apart from AR Server, what other products are running i.e ITSM, CMDB etc.

                      1 of 1 people found this helpful
                      • 8. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
                        Mohammad Rehman

                        Also please confirm the following

                        Your AR server ip is 172.24.74.23

                        Tue Sep 18 06:55:49.157 2018 Tue Sep 18 06:55:49.157 2018 Server binding to TCP port CMSASD14/172.24.74.23 on assigned port 1060

                         

                        But which server and port are these?

                         

                        Wed Sep 19 08:55:35.917 2018 Could not accept connection from tcp://172.25.88.17:51098: java.net.SocketException: Connection reset by peer: socket write error

                        Wed Sep 19 08:55:35.932 2018 Could not accept connection from tcp://172.25.88.17:51099: java.net.SocketException: Connection reset by peer: socket write error

                        Wed Sep 19 08:56:36.370 2018 Invalid username or password

                        Wed Sep 19 09:00:34.792 2018 Could not accept connection from tcp://172.25.88.17:33428: java.net.SocketException: Connection reset by peer: socket write error

                         

                        Issue does not seems with AR Server but the connection with tcp://172.25.88.17 on the following ports 51098, 51099 and 33428

                        • 9. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
                          Abdul Moid Mohammed

                          Please find attached logs(armonitor and arjavaplugin) from the server with issues.

                           

                          Basically this is Server Group Environment and we have already upgraded(ARS,Atrium Core and Integrated) from (9.1 t0 9.1.04) successfully and now we are to upgrade ITSM,SRM and SLM(9.1 to 9.1.04) which is successfully completed on Primary server with no issues and this is secondary where the issue persists which we would like to upgrade (ITSM,SRM and SLM).

                           

                          Even the primary server has the same version of Java(1.8.0_191)

                           

                          Thanks and appreciate response at your earliest availability.

                          • 10. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
                            Marek Ceizel

                            I'm pretty sure you should check your system variable %BMC_JAVA_HOME%.

                            Additionally check your armonitor.cfg file as your armonitor.log doesn't look healthy for a loooon looong time. One can clearly see that at least two processes didn't get the right java path.

                             

                            If you can, post the armonitor.cfg and output of following command (started on arserver):

                            echo %BMC_JAVA_HOME%

                            2 of 2 people found this helpful
                            • 11. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
                              Mohammad Rehman

                              As suggested by Marek Ceizel update the environment variable and also please make sure Oracle client has the reference updated as well.

                              • 12. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
                                Stefan Hall

                                Marek, Mohammad,

                                hope you're right. I had relied on Abdul's hint and there are the java and yet I had already requested the config files

                                I tried all the below Blogs/Articles mentioned below.

                                 

                                Is there anything against starting the server in debug mode?

                                There seems to be a working and a broken server. Both logs in debug mode can be compared and the missing elements show us the way to the problem.

                                2 of 2 people found this helpful
                                • 13. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
                                  Marek Ceizel

                                  Stefan, of course. Starting in debug is OK for further analysis.

                                  Anyway, anything that starts is configured in armonitor.cfg . If there is something weird starting, then it must be there.

                                   

                                  Another option is to revert to the previous java version (setup the old path in environment variable).

                                  If only java was installed, then everything should work. If not then something else was modified.

                                  • 14. Re: Remedy - Server - ARS 9.x Remedy Services doesn't start after Java Upgrade (Windows)
                                    Abdul Moid Mohammed

                                    Starting the ARS un debug mode helped to track the issue from the startup logs created.

                                     

                                    As of now issue is resolved after cross checking the Java path configurations at all the places mentioned above.

                                     

                                    Much appreciated with the assistance/guidance i received for this issue.

                                     

                                    Thanks;--Abdul Moid