2 Replies Latest reply on Dec 17, 2018 10:57 AM by Israel Garcia

    How to limit template names displayed on 'Select Task Template' based on support group (Remedy 9.1, Work Order / Incident)*

    Israel Garcia
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      Remedy 9.1.04:

      From Work Order form,  click 'add Task' --> 'From Template'

       

      On open of 'Select Task Template

      - check support group

        if support Group 'A' then display only 7 templates to choose from

        If support Group 'B' then display all 9

       

       

              * See Attached !