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    Client ID Vanished once we update Impact and Urgency on Ticket

    Jyoti Verma
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      Hi Team

       

      Our staff are seeing this issue for quiet some days that Client Id gets vanished once we update a ticket - it goes fine on creation first save from Remedyforce COnsole - later when ticket is modified mostly they are modifying Impact and Urgency - Client ID gets vanished upon saving!!

       

      Is anyone else encountering the same issue? Please help.

       

      Regards

      Jyoti

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