10 Replies Latest reply on Dec 20, 2018 10:33 AM by John Wisdom

    Client ID Vanished once we update Impact and Urgency on Ticket

    Jyoti Verma

      Hi Team

       

      Our staff are seeing this issue for quiet some days that Client Id gets vanished once we update a ticket - it goes fine on creation first save from Remedyforce COnsole - later when ticket is modified mostly they are modifying Impact and Urgency - Client ID gets vanished upon saving!!

       

      Is anyone else encountering the same issue? Please help.

       

      Regards

      Jyoti