4 Replies Latest reply on Dec 7, 2018 1:03 PM by Raul Sanchez Villena

password by wizard?

Raul Sanchez Villena Dec 7, 2018 11:55 AM

Hello.

I configure all my company by the wizard, and I add all my users by the wizard until there all be ok, but my problem is that when I enter with a new user the application doesn´t ask the new user to change the password!.

How can I configure to force the change of password in the first login?

Thank.

1. Re: password by wizard?

Mohammad Rehman Dec 7, 2018 12:44 PM (in response to Raul Sanchez Villena)

You can setup enforcing password policy to make users change the password on first login.
Forcing users to change their passwords - Documentation for Remedy Action Request System 18.05 - BMC Documentation
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2. Re: password by wizard?

Raul Sanchez Villena Dec 7, 2018 12:53 PM (in response to Mohammad Rehman)

Thank!

ok I saw the correct doc. But the problem is that the setting is correct and the option is check but it doesn´t work.
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3. Re: password by wizard?

Mohammad Rehman Dec 7, 2018 12:57 PM (in response to Raul Sanchez Villena)

Have you turned on the Active links and filter logs to see why it is by passing.?
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4. Re: password by wizard?

Raul Sanchez Villena Dec 7, 2018 1:03 PM (in response to Mohammad Rehman)

ok I going to turn on the logs and try to see what happen!

Thank!
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