2 Replies Latest reply on Dec 7, 2018 3:47 PM by Minil Nair

    Doubt with email rules for opening tickets.

    Rodrigo Nogueira

      Hi guys

       

      I have enabled the AR System to open tickets (WO) when receiving e-mails.

      Doubt: Should the email you send must be registered with People?

       

      I ask this, whenever I send an email to open ticket of an address that is not in people, an error is generated at the opening.