Hi Tracy

I agree with you completely. Hopefully a solution will be developed at some point that will allow Staff users to click on another Staff users name and see what queues they are members of. Until that time we are working around it by building the report you mentioned in your post (sorted by username then group) then saving the resultant pdf as a Document in Remedyforce. We update this once a week. We created a formula field called "Queue Lookup" with a link to the document and then a field set called Queue Lookup Details that contains that field which we then added to each object. 

As a result the Staff users can look up anyone from any object and find out what queue(s) they are in.

Once it's created it takes about 10 - 15 minutes a week to keep current.

Hope that helps.

Hi John,

Happy to assist here when needed, but instead of a PDF, we can direct to a realtime visualforce page. That will save you 15 min each week, and always up to date.

Just an idea

Paul Donders

InfraVision

Sound great! I would love to know how that works. Since the report is developed via a combination of DataLoader and MS Access I am not able to imagine how it could be real time though. Maybe there is something new available since this:

Queue Member Report

Hi John,

Based on an Apex class, that gathers all data, maybe even filtered by the current assigned staff, we display the realtime date in a visualforce page.

Paul Donders

InfraVision