Hi - Which BMC product is this for? Atrium CMDB, or Remedyforce or a different one?
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We use bmc_computersystem with a categorization (cti) suitable for us.
For the user we use a usedby relation and the people record has a reference to the manager. Cost center is part of the asset management. You will find it at ast:attributes. Both together is AST:ComputerSystem.
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Another option to consider is to create a sub-class of Computer System (which is definitely the right class to start with) and use that for your cell phones. In the new class you can add the specific attributes you've called out for the cell phones as well. We used this approach for the CMDB design for a service provider who managed all the cell phone services for one of our customers, and it worked well.
Thanks. This looks like a good approach.
With Asset form you can find and use above fields with Supported By or Used by Configuration.
You can create your own custom class/form with the required field. Probably under BMC_Person
Yes, child form of Computer System is good option to proceed. But categorize the data into multiple classes as below.
Phone info should be in sub class of Computer System - Phone Number (Serial No), Model, Provide ID(Details will in Company class), Assigned to People's ID.
Assigned to should be stored in - People Class, login ID, Address, Name, email Id, Location ID (Location details should be stored in Location class)
Provide details should be stored in - Company Class
Location - Location Class
Manager is also part of people class.
Organization/Department - can be used to for cost center.
Overall (Database normalization)normalization of data into multiple existing class is more appropriate, as changes will not impact to update multiple records.
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Agreed with Cary and Stefan comment. We can create class (Base Element -> System-> Computer System)from class manager from Atrium console. Add/edit atributes whatever you required. Run sync utility so that the class avilable in asset and later will have cost center for the same.
Thank you for your answers they are very helpful. Computer system subclass looks like a good starting point for the phones themselves and reusing company, people, location and so on.
We are also considering managing cell phone plans (different providers, different data-capacity) and SIM-cards (things like IMEI/PUK codes), what are your thoughts/recommendations? Are you using attributes on the "phone" class or other (specific for plans and/or SIM) class?
Again, thank you!
I would create subclass for smartphones (as suggested earlier) with required new attributes and mapped your data accordingly.
Following classes can be used for your requirement.
Plans and Capacity- Service Offering Class
SIM - BMC_CommunicationEndpoint
Provider - Company