Make sure the tasks are assigned to queue and staff. Not only a staff agent. That way all queue members can close these tasks.
We do assign queue and staff - still have the error.
If that DID work - it still wouldn't be a solution because we have lots of complex changes with multiple teams as performers.
I tried to use a different field than Staff to identify performer (tried CLIENT instead)... unfortunately CLIENT won't auto-fill for simple changes like STAFF does. I don't want to choose between convenience for simple changes vs. not being able to close complex changes
Would it be an option, if you have a person with a profile change manager, who can see all changes and related tasks?
Actually we do have that - I am the Change Coordinator with admin access, and I am forced to close all of the complex changes at this time
Hoping to find a more reasonable solution so that the actual change OWNER (or anyone on the IT team) can have access to close all of the tasks.
I know how to create a profile but not sure how to grant the access specifically to JUST tasks....
Under sharing rules you can define that the task visibility is controlled by it’s parent. So here you can define that the owner of the change can control the tasks.
Finally figured it out !!!!
Went to SETUP (upper right hand corner).
In quick find box, I searched "sharing" selected SECURITY CONTROL -> SHARING SETTING.
Manage sharing settings for: TASK
Under Task Sharing Rules clicked NEW.
Entered criteria of Inactive = FALSE.
Shared with: ROLE = (selected role of IT Dept)
Access Level: Read/Write
Took a few minutes for operation to finish.
Tested using non-admin ID in IT Dept role - able to close tasks not assigned to that ID!
Thanks Paul for your help !!