2 Replies Latest reply on Jan 14, 2019 2:31 PM by LJ LongWing

    Slack Inquiry of Incidents

    Chris Doble
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      We have an integration where Slack is being used to query Remedy via the usual web service features. In DEV and QA it works without any issues. In PROD it worked for roughly 45 minutes before we experienced horrible latency in MyIT/SmartIT and ITSM.

       

      The bot was disconnected and we S&S the services to clear things up. Everything was back to normal in a few minutes.

       

      We're thinking maybe the polling interval of 30 seconds was to short and not allowing the queries to finish and it just started using up all the resources.

       

      We're still investigating this. Any ideas to consider would be greatly appreciated.