8 Replies Latest reply on Nov 29, 2018 8:21 AM by Paul Donders

    Reject automatically approvals after X days without approval

    Laurent Kassor

      Dear all,

       

      Even after sending automatic reminders to approvers, we might have some SRs, still waiting for an approval.

      After a period of X days, it is time consuming to contact approver or requester to confirm the request is still valid or is a duplicate request.

      There is a high probability these SR will not be approved.

      We would then like to be able to Reject automatically these SRs , with a relevant notification ("your SR has been rejected after x days without approvals, please review with your manager and submit a new one if needed....").

       

      Is there any idea/solution to share for this business case?

       

      Best, Laurent