7 Replies Latest reply on Dec 6, 2018 9:52 AM by Christopher Bradfield

    Footprints 12 - Email response to update ticket is instead opening a new ticket?

    Elizabeth Brewster

      I have the "create" function turned off for now, as we're not going to allow opening tickets via email.  But, I do want users to be able to update their tickets via email.  When I reply to a ticket notification, the system tries to open a new ticket rather than updating the existing ticket, so I get a bunch of emails saying the new ticket couldn't be opened?  What am I missing in my email / notification setup?  Thanks in advance for your assistance.