3 Replies Latest reply on Nov 28, 2018 2:13 AM by Marek Ceizel

    SMART IT

    Mahesh Miniki
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      Hi Team,

       

      Please let  me know how the FCR (first call resolutioin)/ on-time completions/ resolutions accepted percentages counted in SmartIT.

       

      Regards,

      Mahesh.