10 Replies Latest reply on Nov 22, 2018 1:51 AM by Mina Horiuchi

Repository Install Error

Mina Horiuchi Nov 21, 2018 3:45 AM

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Hi There,

I installed RSSO(Ver18.08) as a External RSSO on the windows2016 server.

Now i am trying to install REPO using TSO 8.1 patch1 installer on the different windows2016 server.

However i face to below error..

Invalid connection

The server (http://baorsso.niscom.co.jp:8080/rsso/admin/#/) cannot be contacted (RSSO LoginRequestFailed http://baorsso.niscom.co.jp:8080/rsso/admin//rsso/api/v1.1/admin/login Admin http://baorsso.niscom.co.jp:8080/rsso/admin//rsso/api/v1.1/admin/login). It must be running during this installation.

Invalid Realm

The Realm (*) cannot be found (RSSO session required).

Invalid user

The user (aoadmin) cannot be found (RSSO session required).

Invalid role

The role (AoAdmin) cannot be found (RSSO session required).

Invalid role assignment

The user (aoadmin) is not assigned to role (AoAdmin) (RSSO session required).

Before this error, i set below value

Remedy SSO URL : http://baorsso.niscom.co.jp:8080/rsso/admin/#/

Admin Password : RSSO#Admin#

Does anyone know why? or where should i check ?

Kind Regards,

Mina

1. Re: Repository Install Error

Vasim Shaikh Nov 21, 2018 4:37 AM (in response to Mina Horiuchi)

Hello Mina,

When using external RSSO you will need to configure the user in RSSO. That is need to create Realm, Create aoadmin user, create AoAdmin Role and assign user to role .

Below is the link for to configure the user,
Installing an authentication service - Documentation for TrueSight Orchestration Platform 8.1 - BMC Documentation

Regards,
Vasim Shaikh
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2. Re: Repository Install Error

Mina Horiuchi Nov 21, 2018 8:58 PM (in response to Vasim Shaikh)

Hi Vasim,

Thank you for your advice!
I just made Realm : BAOLocal and Group : AoAdmin, User which was assigned : aoadmin.

One thins that i do not understand is i can not login to RSSO by this new user.
I only know below login url. but is it only for Admin user???

http://serverFQDN:8080/rsso

Kind Regards,
Mina
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3. Re: Repository Install Error

Umesh Sehgal Nov 21, 2018 10:24 PM (in response to Mina Horiuchi)

Hi Mina,
The login credentials for RSSO are different. AoAdmin is the administrator user for TSO only.
In order to login to the RSSO, as per RSSO documentation "the default ID/PW is Admin/RSSO#Admin#"

-Umesh
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4. Re: Repository Install Error

Mina Horiuchi Nov 21, 2018 11:21 PM (in response to Umesh Sehgal)

Hi Umesh

Thank you for your reply.

AoAdmin is the administrator user for TSO only.
Please let me confirm with you my understanding.
So even i add aoadmin user (which is belong to AoAdmin role) on RSSO, i can not login to from RSSO by this user because it is RSSO usr for TSO?

In order to login to the RSSO, as per RSSO documentation "the default ID/PW is Admin/RSSO#Admin#"
Yes, i am only able to login by this account but i believe user will need to add other accounts too.
Well ,, I tried to add other user which is belong to * group as a test however by this user i could not enter to RSSO,,
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5. Re: Repository Install Error

Umesh Sehgal Nov 21, 2018 11:41 PM (in response to Mina Horiuchi)

Hi Mina,
Yes your understanding is correct.

Regarding the need to add more admin user, I can see there is a way to do this in RSSO 18.08, not sure if it's the same in 18.05 and before.
Setting up Remedy SSO administrator accounts - Documentation for Remedy Single Sign-On 18.08 - BMC Documentation

HTH
Umesh
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6. Re: Repository Install Error

Mina Horiuchi Nov 22, 2018 12:05 AM (in response to Umesh Sehgal)

Hi Umesh

Thank you for the url! i understand i need to add from "Add Admin User".
also understood aoadmin user which written on that document is not possible to login to Rsso.
and it is only for install BAO/TSO.

But i dont know why i still seen that error...
Do you know which point i should check?

Repo error saying this.
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7. Re: Repository Install Error

Umesh Sehgal Nov 22, 2018 12:29 AM (in response to Mina Horiuchi)

HI Mina,
Can you also post the screenshot of the installed page where you are providing the RSSO details?

-Umesh
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8. Re: Repository Install Error

Mina Horiuchi Nov 22, 2018 12:43 AM (in response to Umesh Sehgal)

Umesh,

You are right... i was setting wrong value of RSSO on this installer,,,
Was setting http://Rsso Server FQDN:8080/rsso .. i should not need to put "/rsso".
now i am able to go next step!

I apologize for asking you a lot of question but when i install RSSO, it was " HTTP". There was not setting that i can chose "HTTPS".
Do you know how can i change to HTTPS connection for RSSO..?

Kind Regards,
Mina
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9. Re: Repository Install Error

Umesh Sehgal Nov 22, 2018 1:24 AM (in response to Mina Horiuchi)

Hi Mina,

Good to know that your problem is resolved.
To run rsso on https, you will have configure the tomcat on HTTPS. It would typically involve following steps:

1. Change tomcat's server.xml
2. Generating certificates

you can refer tomcat docs as well to do so: Apache Tomcat 7 (7.0.92) - SSL/TLS Configuration HOW-TO

-Umesh
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10. Re: Repository Install Error

Mina Horiuchi Nov 22, 2018 1:51 AM (in response to Umesh Sehgal)

Umesh,

Thank you! i see. it is not about RSSO and it is about Tomcat setting. Got it.
Thank you really.
Best Regards,
Mina
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