0 Replies Latest reply on Nov 14, 2018 5:39 AM by P -

    Remedy Data Archiving

    P -
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      I need to archive the Remedy 9 data of HPD:Help Desk and all custom forms that I have configured for it for publishing data to other systems.

      Can someone guide on this.

      I have identified below forms for archiving incident data.

       

      Incident Archival Forms
      HPD:Help Desk
      HPD:Help Desk Assignment Log
      HPD:Attachments
      HPD:WorkLog
      HPD:Associations
      HPD:Help Desk Audit Log
      HPD:IncidentInterface_Create

      How I can archive custom forms data which is used in the integration.

      What will happen if any particular incident is archived but the associated task with it is open ? Will that task become orphan ?

      Under Associations to follow for archive what is the significance of --> Associate Enforcement type column under HPD:Help Desk definition tab in the Developer studio