I need to archive the Remedy 9 data of HPD:Help Desk and all custom forms that I have configured for it for publishing data to other systems.
Can someone guide on this.
I have identified below forms for archiving incident data.
|Incident Archival Forms|
|HPD:Help Desk Assignment Log|
|HPD:Help Desk Audit Log|
How I can archive custom forms data which is used in the integration.
What will happen if any particular incident is archived but the associated task with it is open ? Will that task become orphan ?
Under Associations to follow for archive what is the significance of --> Associate Enforcement type column under HPD:Help Desk definition tab in the Developer studio