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15. Re: How to start adding managed devices in TrueSight Presentation Server
Razeem MohamedFeb 22, 2019 1:59 AM (in response to Betty Neumann)
Thanks Betty. My assumption is that it might be related to access. We will wait for Ali to respond with more details.
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16. Re: How to start adding managed devices in TrueSight Presentation Server
Ali Khoshkar Feb 22, 2019 11:03 AM (in response to Betty Neumann)Hello Betty,
I understand the help will be limited, but I do appreciate the effort you guys are making! Believe me - I cannot wait until I can complete a working demo for management so we can renew support again.
Yes you are correct - I believe the issue lays with the Patrol configuration (possibly my monitoring policies as well).
It seems like the Patrol agent fatally exits immediately every time I start it. The logs don't reveal much other than cannot access Performance Counters...
I also tried installing a Linux-based Patrol agent and got a little more info in the error logs:
Fri Feb 15 12:38:29 2019: ID 10218c: I: Enabling COS support subsystem using RT Server Locator: tcp:localhost:2059.
Fri Feb 15 12:38:29 2019: ID 102010: I: Binding PatrolAgent to TCP port 3181
Fri Feb 15 12:38:29 PM 2019: ID 1021d3: I: PatrolAgent default account is 'bmcadmin'
Fri Feb 15 12:38:29 PM 2019: Discarding Invalid Events Cache
Fri Feb 15 12:38:29 PM 2019: Discarding Invalid Stats Cache
Fri Feb 15 12:38:29 PM 2019: ID 1021f9: I: Enabling Integration Service support subsystem
Fri Feb 15 12:38:29 PM 2019: ID 1020a5: I: ALL_COMPUTERS km not found, using default all_defaults
Fri Feb 15 12:38:29 PM 2019: ID 102082: I: PatrolAgent-Info: Loaded `Linux' application locally from agent knowledge directory.
Fri Feb 15 12:38:29 PM 2019: KMs won't be loaded from PATROL Console. Agent configure to load only Preload KM List.
Fri Feb 15 12:38:29 PM 2019: ID 1021fe: I: Changing working directory to default account home directory - '/home/bmcadmin'
Fri Feb 15 12:38:29 PM 2019: ID 1020a9: I: Using default method of collecting process cache: internal function call.
Fri Feb 15 12:38:29 PM 2019: ID 1020ab: I: PatrolAgent's runqSchedPolicy is now set to 1.
Fri Feb 15 12:38:29 PM 2019: ID 10205a: I: Binding PatrolAgent to port 3181 ...
Fri Feb 15 12:38:29 PM 2019: ID 10212e: E: ERROR: initialiseCosSubsystem() - createServer() - tcp:localhost:2059
Fri Feb 15 12:49:24 PM 2019: Failed to connect Integration Service 'TSIM.COMPANY.CA' on port '12124'.
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17. Re: How to start adding managed devices in TrueSight Presentation Server
Betty NeumannMar 3, 2019 10:55 AM (in response to Ali Khoshkar)
1 of 1 people found this helpfulFor the database counter error you were seeing on the PATROL Agent startup, I found a possible cause:
Please check the perfmon registry called perflib under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Perflib and confirm its corresponding DLL files is present in System32 folder.
Also check the registry 009 under Perflib and verify it has the keys "Counter" and "Help". Counter key should have names of all performance counters.
If the Counter key is not present or does not have any values, you can copy this key/value from a similar server.Let's try to get that error fixed and then we can focus on why the IS server is not connecting.
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18. Re: How to start adding managed devices in TrueSight Presentation Server
Ali Khoshkar Mar 4, 2019 10:28 AM (in response to Betty Neumann)Hello Betty,
Yes!! Thanks so much this helped!
I checked the registry key and it seems the keys were indeed missing. I have added "Counter" and "Help" with copied values from another server and that seems to have fixed the fatal crash the agent was having!
Agent is now running, but still cannot see in TSPS. Regardless, very excited we progressed a step today. Thanks Betty
I believe the next step would be to troubleshoot the connection between the agent and the infrastructure/presentation server. What would help here, logs from the Windows Patrol agent?
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19. Re: How to start adding managed devices in TrueSight Presentation Server
Betty NeumannMar 4, 2019 7:29 PM (in response to Ali Khoshkar)
1 of 1 people found this helpfulHi Ali,
Please verify which KM you have setup on the Agent to collect data, is it the vSphere monitoring you want to do? Are you seeing the data being collected on the PATROL Agent? If not, then TSPS wont see it either.
Also, please confirm whether the PATROL Agent is connecting to the Integration Service, as that is how the data will be shared from the PATROL Agent to TrueSight. If you are not seeing the Agent connecting to the ISN, you should review the ISN logs
These are the logs which may help tell you what is going on:
From the TSIMAgent:
- tar or zip of <TSIMAgent_Install_Location>/pw/pronto/logs/*
- tar or zip of <TSIMAgent_Install_Location>/pw/custom/conf/*
- tar or zip of <TSIMAgent_Install_Location>/pw/pronto/conf/*From one of the offending PATROL Agents:
- the output of a pconfig +get
- the latest $PATROL_HOME/log/PatrolAgent-<hostName>-<port#>.errs file -
20. Re: How to start adding managed devices in TrueSight Presentation Server
Ali Khoshkar Mar 6, 2019 3:31 PM (in response to Betty Neumann)1 of 1 people found this helpfulHello Betty,
Thanks again for your replies The Agent is set up as following:
Package Solution Selection
Oracle JRE - Windows
PATROL Agent for Windows
VMware vSphere
Installation Directory
C:\Program Files\BMC Software
Patrol 3.x Product Directory
C:\Program Files\BMC Software
Patrol3
Patrol Default Account Properties
bmcadmin (account created on target node + given administrative privileges)
Level of Security
Basic (default)
No Overwrite
Patrol Agent Port #
3183 + Start agent automatically after installation is complete
Integration Service Config
tcp:tsim.company.ca:12124
Cell Config
left all default (encryption key: mc, primary and secondary cell left blank)
RTSERVERS
Left blank
Auto-Add Selected Components to Firewall Exception List
I can confirm that the agent is not successfully establishing a connection with the integration service server, as the logs on the patrol agent side reveal:
Wed Mar 06 11:29:10 2019: PatrolAgent (V11.3.01i, Microsoft Windows AMD64, Build_20180514073748 May 14 2018)
PID 9276 started at Wed Mar 6 11:29:10 2019
Wed Mar 06 11:29:10 2019: EPOCH TIME = 1551889750
Wed Mar 06 11:29:10 2019: Host RHLON01VCDEV01 Microsoft Windows rhlon01vcdev01 6.1 7601-1 AMD64/6(4MP)
Wed Mar 06 11:29:10 2019: BUILDENV = Microsoft Windows AMD64
Wed Mar 06 11:29:10 2019: Build TARGET = Windows_NT-AMD64
Wed Mar 06 11:29:10 2019: Run Time $TARGET = Windows_NT-AMD64
Wed Mar 06 11:29:10 2019: ID 10218a: I: Internationalized PatrolAgent, Locale = C (C).
Wed Mar 06 11:29:10 2019: ID 102192: I: Max. # of open file descriptors = 1024
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: ALLUSERSPROFILE=C:\ProgramData
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: APPDATA=C:\Windows\system32\config\systemprofile\AppData\Roaming
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: CommonProgramFiles=C:\Program Files\Common Files
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: CommonProgramFiles(x86)=C:\Program Files (x86)\Common Files
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: CommonProgramW6432=C:\Program Files\Common Files
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: COMPUTERNAME=RHLON01VCDEV01
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: COMSPEC=C:\Windows\system32\cmd.exe
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: FP_NO_HOST_CHECK=NO
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: LOCALAPPDATA=C:\Windows\system32\config\systemprofile\AppData\Local
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: NUMBER_OF_PROCESSORS=4
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: OS=Windows_NT
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: OvAgentDir=C:\ProgramData\HP\HP BTO Software\
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: OVCSL_LOG=TRUE
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: OVCSL_LOG_APPLICATION=HPOvPerlA
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: OVCSL_LOG_FILE=%OVCSL_USER_TMP%\HPOvPerlA-install.log
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: OvDataDir=C:\ProgramData\HP\HP BTO Software\
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: OvInstallDir=C:\Program Files\HP\HP BTO Software\
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: OVPERLLIB=C:\Program Files\HP\HP BTO Software\nonOV\Perl\a\lib
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PATH=C:\Program Files\HP\NCU;C:\Program Files (x86)\VMware\VMware vSphere CLI\Perl\site\bin;C:\Program Files (x86)\VMware\VMware vSphere CLI\Perl\bin;C:\Windows\system32;C:\Windows;C:\Windows\System32\Wbem;C:\Windows\System32\WindowsPowerShell\v1.0\;C:\Program Files (x86)\Common Files\Hewlett-Packard\HPOvLIC\lib;c:\Program Files (x86)\Microsoft SQL Server\100\Tools\Binn\;c:\Program Files\Microsoft SQL Server\100\Tools\Binn\;c:\Program Files\Microsoft SQL Server\100\DTS\Binn\;C:\Program Files\HP\HP BTO Software\bin;C:\Program Files\HP\HP BTO Software\bin\win64;C:\Program Files\HP\HP BTO Software\bin\win64\OpC;C:\Program Files (x86)\Microsoft SQL Server\90\Tools\binn\;C:\Program Files\Microsoft Data Protection Manager\DPM\bin\VDDK\bin\;C:\Program Files\PuTTY\;C:\PROGRA~1\BMCSOF~1\Patrol3\bin;C:\Program Files\BMC Software\Patrol3\bin\patrol_x86
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PATHEXT=.COM;.EXE;.BAT;.CMD;.VBS;.VBE;.JS;.JSE;.WSF;.WSH;.MSC
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PATROL_HOME=C:\PROGRA~1\BMCSOF~1\Patrol3\
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PATROL_TEMP=C:\PROGRA~1\BMCSOF~1\Patrol3\tmp
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PROCESSOR_ARCHITECTURE=AMD64
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PROCESSOR_IDENTIFIER=Intel64 Family 6 Model 23 Stepping 6, GenuineIntel
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PROCESSOR_LEVEL=6
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PROCESSOR_REVISION=1706
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: ProgramData=C:\ProgramData
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: ProgramFiles=C:\Program Files
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: ProgramFiles(x86)=C:\Program Files (x86)
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: ProgramW6432=C:\Program Files
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PSModulePath=C:\Windows\system32\WindowsPowerShell\v1.0\Modules\;c:\Program Files\Microsoft Security Client\MpProvider\;C:\Program Files\Microsoft Monitoring Agent\Agent\PowerShell\
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PUBLIC=C:\Users\Public
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: SystemDrive=C:
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: SystemRoot=C:\Windows
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: TEMP=C:\Windows\TEMP
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: TMP=C:\Windows\TEMP
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: UATDATA=C:\Windows\CCM\UATData\D9F8C395-CAB8-491d-B8AC-179A1FE1BE77
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: USERDOMAIN=COMPANY
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: USERNAME=RHLON01VCDEV01$
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: USERPROFILE=C:\Windows\system32\config\systemprofile
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: windir=C:\Windows
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: TARGET=Windows_NT-AMD64
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PATROL_SKS_DBNAME=default
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PATROL_HEARTBEAT_INTERVAL=4000
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: PATROL_BIN=C:\PROGRA~1\BMCSOF~1\Patrol3\bin
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: XBMLANGPATH=C:\PROGRA~1\BMCSOF~1\Patrol3\lib\images/%B.xbm
Wed Mar 06 11:29:10 2019: ID 1020ff: I: Environment: ML_ROOT=C:\PROGRA~1\BMCSOF~1\Patrol3\lib\nls
Wed Mar 06 11:29:21 2019: Patrol Config Caching is enabled.
Wed Mar 06 11:29:21 2019: Patrol Host Domain Not Overridden
Wed Mar 06 11:29:21 2019: ID 10205f: I: Configuration successfully loaded "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\rtserver.current"
Wed Mar 06 11:29:21 2019: ID 10205f: I: Configuration successfully loaded "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\integrationservice.current"
Wed Mar 06 11:29:21 2019: ID 10205f: I: Configuration successfully loaded "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\eventintegration.current"
Wed Mar 06 11:29:22 2019: ID 10205f: I: Configuration successfully loaded "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\eventrules.current"
Wed Mar 06 11:29:22 2019: ID 10205f: I: Configuration successfully loaded "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\eventidentification.current"
Wed Mar 06 11:29:22 2019: ID 10205f: I: Configuration successfully loaded "C:\PROGRA~1\BMCSOF~1\Patrol3\lib\CentralAdminTags.current"
Wed Mar 06 11:29:22 2019: ID 10218d: W: Not enabling COS support subsystem, no RT Server Locator found.
Wed Mar 06 11:29:22 2019: Value of lpCounterID index(8228) is > value of dwLastId(8112)(BuildNameTable.cpp:213)
Wed Mar 06 11:29:22 2019: lpThisName is = `MSSQL$MICROSOFT##WID:Memory Broker Clerks`
Wed Mar 06 11:29:22 2019: Value of lpCounterID index(8230) is > value of dwLastId(8112)(BuildNameTable.cpp:213)
.... more performance counter info ...
Wed Mar 06 11:29:25 2019: ID 102010: I: Binding PatrolAgent to TCP port 3183
Wed Mar 06 11:29:26 2019: Discarding Invalid Events Cache
Wed Mar 06 11:29:26 2019: Discarding Invalid Stats Cache
Wed Mar 06 11:29:26 2019: ID 1021f9: I: Enabling Integration Service support subsystem
Wed Mar 06 11:29:26 2019: ID 1020a5: I: ALL_COMPUTERS km not found, using default all_defaults
Wed Mar 06 11:29:26 2019: ID 1020a5: I: NT km not found, using default NT
Wed Mar 06 11:29:26 2019: KMs won't be loaded from PATROL Console. Agent configure to load only Preload KM List.
Wed Mar 06 11:29:26 2019: ID 1021fe: I: Changing working directory to default account home directory - 'C:\PROGRA~1\BMCSOF~1\Patrol3\profile\bmcadmin'
Wed Mar 06 11:29:26 2019: ID 1020a9: I: Using default method of collecting process cache: internal function call.
Wed Mar 06 11:29:26 2019: ID 1020ab: I: PatrolAgent's runqSchedPolicy is now set to 1.
Wed Mar 06 11:29:26 2019: ID 102097: I: COM: com library initialize OK, COM security setting is W.
Wed Mar 06 11:29:26 2019: ID 10205a: I: Binding PatrolAgent to port 3183 ...
Wed Mar 06 11:40:20 2019: Failed to connect Integration Service 'TSIM.COMPANY.CA' on port '12124'.
Note that the output of "pconfig +get" states "Connection with 'RHLON01VCDEV01' at port 3181 has failed -- 100% complete."
Why is it trying to use port 3181? I configured it to use 3183 in the repository when building the agent package - and even the agent logs reveal that it is indeed binding the PatrolAgent to port 3183...
I checked the logs on the integration service node (same server as the TSIM server, using out of box integration service) and I see its denying connection requests from the rhlon01vcdev01 server, saying its already connected to another server (10.45.51.252, which is the IP address of the TSIM server itself):
INFO 03/06 15:47:45 Agent [ISExecutor-131] 860005 PKG_OPS_CMDS_ACK message Sent Successfully to AC [messageId PA-0-10001-1551905265-11]
INFO 03/06 15:52:56 Agent [AC_Listener] 102456 Agent received a connection request from /172.20.192.162
WARN 03/06 15:52:56 Agent [AC_Listener] 102736 Agent denied the connection attempt from /172.20.192.162 as it is already connected to another server ( /10.45.51.252 ).
INFO 03/06 15:53:18 Agent [AC_Listener] 102456 Agent received a connection request from /10.45.51.242
WARN 03/06 15:53:18 Agent [AC_Listener] 102736 Agent denied the connection attempt from /10.45.51.242 as it is already connected to another server ( /10.45.51.252 ).
INFO 03/06 16:03:50 Agent [AC_Listener] 102456 Agent received a connection request from /172.20.192.162
WARN 03/06 16:03:50 Agent [AC_Listener] 102736 Agent denied the connection attempt from /172.20.192.162 as it is already connected to another server ( /10.45.51.252 ).
INFO 03/06 16:04:12 Agent [AC_Listener] 102456 Agent received a connection request from /10.45.51.242
WARN 03/06 16:04:12 Agent [AC_Listener] 102736 Agent denied the connection attempt from /10.45.51.242 as it is already connected to another server ( /10.45.51.252 ).
INFO 03/06 16:14:44 Agent [AC_Listener] 102456 Agent received a connection request from /172.20.192.162
WARN 03/06 16:14:44 Agent [AC_Listener] 102736 Agent denied the connection attempt from /172.20.192.162 as it is already connected to another server ( /10.45.51.252 ).
INFO 03/06 16:15:07 Agent [AC_Listener] 102456 Agent received a connection request from /10.45.51.242
WARN 03/06 16:15:07 Agent [AC_Listener] 102736 Agent denied the connection attempt from /10.45.51.242 as it is already connected to another server ( /10.45.51.252 ).
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21. Re: How to start adding managed devices in TrueSight Presentation Server
Arif Alibay Mar 6, 2019 3:16 PM (in response to Ali Khoshkar)2 of 2 people found this helpfulHi Ali,
If your PatrolAgent is running on port 3183, you should try pconfig +get -p 3183
Also It think it was already said somewhere in the thread the integration service should be configured as :
tcp:tsim.company.ca:3183
The Integration Service in TSIM listens on both ports 3183 and 12124. But by the PatrolAgent connection port is 3183 and not 12124.
To change this :
with notepad or another editor create a file , ie pconfigali.txt with 2 lines as
PATROL_CONFIG
"/AgentSetup/integration/integrationServices" = { REPLACE = "tcp:tsim.company.ca:3183" }
save the file , and run pconfig as bellow
pconfig -p 3183 pconfigali.txt
this will load the configuration on the Agent.
and restart PatrolAgent on port 3183 as
pconfig -p 3183 +RESTART
If your PatrolAgent is running on port 3183, you should try
Hoepefully that will help, if not please send the new log and output of pconfig +get -p 3183
Thanks,
Arif
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22. Re: How to start adding managed devices in TrueSight Presentation Server
Ali Khoshkar Mar 6, 2019 3:54 PM (in response to Arif Alibay)Hello Arif,
Thanks for your reply . I initially had it at 3183 and was told to set it to 12124 so i had it changed in the repository.
I tried creating a text file as you advised and running those commands to reload the configuration and restart the agent, however it seems like it still cannot connect. Additionally, I ran pconfig +get AFTER loading the new configuration and restarting, and it still returns "Connection with 'RHLON01VCDEV01' at port 3181 has failed -- 100% complete."
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23. Re: How to start adding managed devices in TrueSight Presentation Server
Arif Alibay Mar 6, 2019 4:02 PM (in response to Ali Khoshkar)1 of 1 people found this helpfulagain It should be pconfig +get -p 3183
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24. Re: How to start adding managed devices in TrueSight Presentation Server
Ali Khoshkar Mar 7, 2019 2:08 PM (in response to Arif Alibay)Hello Arif,
Sorry I should have been more clear, I did run the pconfig the way you specified but it didnt work, here is the console output:
PATROL_CONFIG
"/AgentSetup/Identification/Tags/TAG/WinOS" = { REPLACE = "Windows OS Monitoring" },
"/AgentSetup/Identification/Tags/TAG/vSphere" = { REPLACE = "VMware monitoring"},
"/AgentSetup/integration/denyCfg" = { REPLACE = "false" },
"/AgentSetup/integration/integrationServices" = { REPLACE = "tcp:tsim.company.ca:3183" },
"/AgentSetup/pemCloseStatus" = { REPLACE = "0" },
"/AgentSetup/pemStartEID" = { REPLACE = "7" },
"/AgentSetup/rtServers" = { REPLACE = "" },
"/EventSetup/Configuration/EventCells" = { REPLACE = "" },
"/EventSetup/Configuration/Format" = { REPLACE = "BiiP3" },
"/EventSetup/Configuration/ForwardEventsToIS" = { REPLACE = "yes" },
"/EventSetup/Configuration/Key" = { REPLACE = "mc" },
"/EventSetup/Format/BiiP3/catalogs/0/types/11/slots/msg" = { REPLACE = "%{PARAMETER_NAME} for %{APPCLASS}/%{APPINSTANCE} is in %{EVENT_TYPE} current value is %{PARAMETER_VALUE}" },
"/EventSetup/Format/BiiP3/catalogs/0/types/9/slots/msg" = { REPLACE = "%{PARAMETER_NAME} for %{APPCLASS}/%{APPINSTANCE} is now OK - current value is %{PARAMETER_VALUE}" },
"/EventSetup/Format/BiiP3/slots/event_identification_type" = { REPLACE = "Internal" }
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25. Re: How to start adding managed devices in TrueSight Presentation Server
Arif Alibay Mar 7, 2019 2:41 PM (in response to Ali Khoshkar)ok very good Ali.
The config now shows
"/AgentSetup/integration/integrationServices" = { REPLACE = "tcp:tsim.company.ca:3183" },
So what you tried yesterday did work.
So this PatrolAgent running on port 3183 will try to connect on the integration service tsim.company.ca listening on port 3183.
please check now the PatrolAgent errs file and check if the Agent is connected on TSIM.COMPANY.CA' on port '3183'
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26. Re: How to start adding managed devices in TrueSight Presentation Server
Ali Khoshkar Mar 7, 2019 3:13 PM (in response to Arif Alibay)The Patrol Agent log shows:
Wed Mar 06 16:47:27 2019: Failed to connect Integration Service 'TSIM.COMPANY.CA' on port '3183'.
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27. Re: How to start adding managed devices in TrueSight Presentation Server
Arif Alibay Mar 7, 2019 3:56 PM (in response to Ali Khoshkar)Oki Ali, the only thing you have to do now is :
1/ Check if there is an integration service running TSIM.COMPANY.CA
2/ Check if it's listening on port 3183
3/ There is no Firewall blocking the 3183 outbound connection between the Patrol Agent on RHLON01VCDEV01 and TSIM.COMPANY.CA
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28. Re: How to start adding managed devices in TrueSight Presentation Server
Ali Khoshkar Mar 8, 2019 9:27 AM (in response to Arif Alibay)Hello Arif,
1) Yes integration service is running on TSIM.COMPANY.CA - That is the out-of-box integration service available on the infrastructure server.
2) netstat -a | grep 3183 did not catch anything - doesnt seem to be listening? Unless my method to check is not correct
3) There is no firewall blocking the connection. In fact - a look at the "TrueSightAgent_TSIM.company.ca_12124_3183.log" on the TSIM server shows that it is receiving the connection request from the agent, but rejecting it for reasons unknown (says its already connected to another server.... but 10.45.51.252 is the TSIM servers IP itself)
INFO 03/06 14:58:25 Agent [AC_Listener] 102456 Agent received a connection request from /172.20.192.162 WARN 03/06 14:58:25 Agent [AC_Listener] 102736 Agent denied the connection attempt from /172.20.192.162 as it is already connected to another server ( /10.45.51.252 ). -
29. Re: How to start adding managed devices in TrueSight Presentation Server
Arif Alibay Mar 8, 2019 9:56 AM (in response to Ali Khoshkar)Hello Ali,
from TSIM.company.ca
please let me know the messages displayed in the IS_portCheck.log file located in pw\logs directory
and the messages in PatrolAgentCache.dump located in pw\logs\directory
Please let me know what is the OS of TSIM.COMPANY.CA
if TSIM.company.ca is a Windows server, please check the command
netstat -nao | findstr 3183
tasklist /fi "imagename eq java*"
and same from the Patrol Agent server :
netstat -nao | findstr 3183