4 Replies Latest reply on Nov 15, 2018 11:19 AM by David Mendoza

    Prevent notifications being sent on assignments, only the parent

    David Mendoza
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      I've called support about this and was told there is no setting within the admin console to disable notifications (open/closed) from being sent on child tickets. We want to implement the survey module using the closed ticket notification but only want a survey rating on the parent ticket and not each assignment and the parent. I was wondering if anyone else has experienced this with the survey module or with assignments in general and if any workaround exists.