I reviewed the support ticket and do see that they team determined this is either a browser issue or an environment issue.
We have reviewed logs. We couldn’t find any exceptions in logs that can be associated with a product issue. The problem did not appear to be happening with other browsers, which still indicates it is not an application issue.
The Support team attempted to reproduce the issue and was not able to do so. Do you still see this behavior? If so, is it specific to one browser? Firefox, Chrome, etc.. if so, which one and is it with TrueSight 10.7? Can you consistently reproduce the issue? If so, maybe you can work with the browser support for the browser to see what might cause such behavior?
I also did a search to see if anyone else had reported this behavior, but at present there were no other similar cases to reference. Please do let us know if this continues to be an issue.