1 Reply Latest reply on Oct 29, 2018 8:48 AM by Nicolas Roome

    How do you delay assigness from seeing the form

    steve dalton

      I have been looking at the Change setup we have implemented.The system as built contains two assignment field types, for assigning and reviewing

      The process is quite straightforward


      Create - peer review - CAB review - accept/reject/review- in progress by assignees/close


      The form contains the peer reviewers and the assignees, in different fields.  It is fine that the peer reviewers see the ticket once submitted in its pre CAB state, but I do not
      want the assignees to see the ticket until agreed by the CAB.


      I think ..... once submitted an ASSIGNEE field gets to see the form in their queue by default. Can you delay it so that they only see it after the CAB has approved the Change?