6 Replies Latest reply on Nov 13, 2018 2:02 AM by Sidhdesh Punaskar

    Support Staff using DWP vs. Smart IT

    Nyssa Charles
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      Is it the thought that when Help Desk staff receive a call from a customer they would go into Digital Workplace and submit a request on behalf of the customer? Is there a way they can submit these requests using Smart IT with the same questions configured in Digital Workplace?