2 Replies Latest reply on May 27, 2020 8:34 AM by Alok Dewhare

    How to troubleshoot Jetty service in ARERROR?

    Jijil Gopalan
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      Hi All,

      I'm getting an error as mentioned below after the 18.08 upgrade, has anyone faced this issue before? this is occurring when I restart my ARSERVER under arerror.log file.

      This seems like jetty error whereas my Jetty service is working fine.

       

      Mon Oct 15 13:21:36.712 2018 Action Request System(R) Server (x64) Version 9.1.06 201808280304

      (c) Copyright 1991-2018 BMC Software, Inc.

      Mon Oct 15 13:21:43.087 2018 Mon Oct 15 13:21:43.087 2018 Loading AR System objects information...

      Mon Oct 15 13:22:22.292 2018 2018-10-15 13:22:22.292:WARN:oejs.HttpChannel:qtp1529115495-22: /api/arsys/v1/entry/HPD:Help%20Desk

      javax.servlet.ServletException: javax.servlet.ServletException: java.lang.NullPointerException

      at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146)

      at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)

      at org.eclipse.jetty.server.Server.handle(Server.java:531)

      at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:352)

      at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:260)

      at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:281)

      at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:102)

      at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:118)

      at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)

      at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)

      at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)

      at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)

      at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)

      at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:762)

      at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:680)

      at java.lang.Thread.run(Unknown Source)

      Caused by:

      javax.servlet.ServletException: java.lang.NullPointerException

      at org.glassfish.jersey.servlet.WebComponent.service(WebComponent.java:393)

      at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:381)

      at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:344)

      at org.glassfish.jersey.servlet.ServletContainer.service(ServletContainer.java:221)

      at org.eclipse.equinox.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:61)

      at org.eclipse.equinox.http.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:38)

      at com.bmc.arsys.restapi.ARRequestFilter.doFilter(ARRequestFilter.java:77)

      at org.eclipse.equinox.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:81)

      at org.eclipse.equinox.http.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:35)

      at org.eclipse.equinox.http.servlet.internal.ProxyServlet.processAlias(ProxyServlet.java:132)

      at org.eclipse.equinox.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:68)

      at javax.servlet.http.HttpServlet.service(HttpServlet.java:790

       

      Regards,

      Jijil

        • 1. Re: How to troubleshoot Jetty service in ARERROR?
          Marek Ceizel

          Hi Jijil Gopalan

           

          Did you find the reason or contact the support ? I have the same on our side during startup a lot of :

           

          Mi Jun 19 11:07:57.040 2019 2019-06-19 11:07:57.025:WARN:oejs.HttpChannel:qtp391183339-36: /api/jwt/login

          javax.servlet.ServletException: javax.servlet.ServletException: java.lang.NullPointerException

          at org.eclipse.jetty.server.handler.HandlerCollection.handle(HandlerCollection.java:146)

          at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:132)

          at org.eclipse.jetty.server.Server.handle(Server.java:531)

          at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:352)

          at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:260)

          at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:281)

          at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:102)

          at org.eclipse.jetty.io.ssl.SslConnection.onFillable(SslConnection.java:291)

          at org.eclipse.jetty.io.ssl.SslConnection$3.succeeded(SslConnection.java:151)

          at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:102)

          at org.eclipse.jetty.io.ChannelEndPoint$2.run(ChannelEndPoint.java:118)

          at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.runTask(EatWhatYouKill.java:333)

          at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.doProduce(EatWhatYouKill.java:310)

          at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.tryProduce(EatWhatYouKill.java:168)

          at org.eclipse.jetty.util.thread.strategy.EatWhatYouKill.run(EatWhatYouKill.java:126)

          at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:366)

          at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:762)

          at org.eclipse.jetty.util.thread.QueuedThreadPool$2.run(QueuedThreadPool.java:680)

          at java.lang.Thread.run(Unknown Source)

          Caused by:

          javax.servlet.ServletException: java.lang.NullPointerException

          ....

           

          thanks

          Marek

          • 2. Re: How to troubleshoot Jetty service in ARERROR?
            Alok Dewhare

            Hi Marek,

             

            Did you resolve the error that you were getting?

             

            I saw the same error on my system as well.

             

            Regards,

            Alok