5 Replies Latest reply on Oct 12, 2018 3:23 PM by LJ LongWing

    AR 9.1.04 thread logs do not show any escalation threads started.

    Ganesh Mhaske

      Hello All,

       

      in 9.1.04 I cant see any thread started on queue 390603. We have 10 threads defined for escalation queue however I cant see any thread started at all.

       

      Have attached thread logs for reference, to let you know we have some escalations running fine and some are missing schedules. Trying to investigate this however no luck yet.

       

      Tried to change pools for escalations,

      Tried changing server which runs escalation in server group.

      Have increased threads for escalations.

      Have created new pools as well.

       

      No luck. Please let me know if you have any suggestions please. how do I identify if all escalation threads are starting or not?