2 Replies Latest reply on Oct 12, 2018 11:06 AM by Paula Morrell

    View only open tickets and assignments for all techs

    Paula Morrell

      In our old version of Track-It, I could view all open tickets and assignments for all technicians grouped by tech. In Track-It 2018, if I go to the All Work view, it shows everything: open closed, pending, etc. and I can't modify/filter the view. Nor can I figure out a way to create my own custom view with just open tickets and assignments sorted by tech. Am I missing something or is the view I'm used to just not possible in Track-It 2018?