9 Replies Latest reply on Nov 27, 2018 12:16 PM by Michael Perez

    Time Based Rule - Auto Update Status

    Michael Perez
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      I would like to create a time based rule to change the status from Waiting on customer to Completed, after 3 days in that status (Waiting on Customer). Any idea on how we can accomplish this? I don't see any criteria's that will monitor the time a record/ticket is left in the "Waiting on Customer" Status.