8 Replies Latest reply on Nov 8, 2018 1:48 PM by Peggy Holden

    Time Based Rule - Auto Update Status

    Michael Perez



      I would like to create a time based rule to change the status from Waiting on customer to Completed, after 3 days in that status (Waiting on Customer). Any idea on how we can accomplish this? I don't see any criteria's that will monitor the time a record/ticket is left in the "Waiting on Customer" Status.