8 Replies Latest reply on Oct 9, 2018 8:23 AM by Dan Bontrager

    How to modify the Remedyforce Console record link in email templates to remove instance specific reference

    Dan Bontrager

      We implemented My Domain awhile back so we use this URL for our organization: https://amerremedyforce.my.salesforce.com

       

      However, on our email templates that contain a link to open the record in the Remedyforce Console, we still have the specific instance referenced and the link works:

      https://amerremedyforce--bmcservicedesk.na38.visual.force.com/apex/RemedyforceConsole?record_id={!BMCServiceDesk__Change_Request__c.Id}&objectName=Change_Request__c#true

       

      How can we modify that link within the email templates to remove the specific instance but also still have the link work and open the record in the Remedyforce Console?  I cannot figure the proper format that works... Thanks!