1 Reply Latest reply on Oct 1, 2018 2:12 AM by Sneha Wakale

    What's the deal with Service Request conditional fields showing up in different places?

    Ben Seba

      When we have different conditional fields in a SRD they sometimes show up in the same spot under the same column and other times they show up as if the other field is there.


      Example: We have two "Software Details or Additional Notes" inputs. One is required and the other is not. Either one shows up depending on if Other is selected in the Frequently Requested Software list. When the required one shows up it's showing as if the non required input is there. If I move both fields to column 1 they appear in the same spot under the Software List. Why is that?