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First you need to understand, how to create views, folders. Creating a view - Documentation for Remedy IT Service Management Suite 18.05 - BMC Documentation
Navigate to section Field Categories & Metadata.
Open the view in edit or clone mode and move on to Prepare tab and then press the + button on the left side where you see folders (see screen shot).
It will give you option to Add fields, Add/Edit Folders etc. Add folder if you want the new one. you can add new fields in the existing folders etc.
I think the post should be moved to the Ar system section. There are more experts there.
I can not help, have no authority in this area.