3 Replies Latest reply on Sep 24, 2018 9:57 AM by Karl-Anders Falk

    Can Remedy put electronic signatures in PDF or Word documents?

    Karl-Anders Falk
      Share This:

      Have yo seen customers sign documents in Remedy ITSM?

       

      One of my customers send and receive documents as worklog attachments. This is a regulatory thing and is implemented to ensure no one can tamper with the content of the documents.

      Once received they need to download them->print them-> sign them with ink -> scan them ->re-attach them to a worklog. A lot of work!

       

      It is either word-documents or PDF's.

       

      Has anyone seen or done an integrating with a signing service that would digitally sign the attached document ... avoiding the manual steps?

       

      Note: The approval engine would put an electronic signature on the Remedy record but not in the  the word/pdf document itself. It is therefore not an option, as it would not prevent anyone from changing the doc once it is extracted form Remedy.

       

      In case:

      1) How was it done?

      2) What tool was used?

      3) Who did it?

       

      Best Regards

      /KAF

       

       

       

      Digital Workplace BMC Helix  Remedy AR System  BMC Helix Remedyforce