2 Replies Latest reply on Sep 19, 2018 3:48 PM by Mitchell Koffman

    Linked Incidents Not Closing from Broadcasts

    Mitchell Koffman

      I am finally getting around to working with Broadcasts in my sandbox environment (not that there is much to them), but seem to have an issue with linked incidents not closing. It doesn't matter if I link the incidents to the Broadcast from the incident console or from the details tab from within the broadcast itself.

       

      In a Broadcast I go to the Action Menu, Close. I set the status to Closed and the Closure category to Resolved and then select Close Linked Incidents (I have had Update Standard Resolution both checked and unchecked). The broadcast will close, but the linked incidents remain opened.

       

      Am I missing something or is there somewhere in particular I should be looking?