5 Replies Latest reply on Sep 21, 2018 1:20 AM by Sneha Wakale

    Which incidents fields are copied?

    Laurent KASSOR

      When a user is copying an incident from SSP, 3.0 which fields are copied?

       

      Summary , description and resolution  are, main customs fields are as well.

      Status is set to opened, Responded date, closed date are reset

      But from my tests : Category and CI /Asset are reset.

      Template field is copied, but I'm not sure it is applied.

       

      I haven't found any detailed list in the Summer 18 doc.

      Maybe this can be shared within the community

       

      Many thanks, Laurent