2 Replies Latest reply on Sep 17, 2018 11:11 AM by LJ LongWing

    Updating particular data within a character field in staging form

    MSDP SUPPORT

      There is a scenario in which one Custom field A(Character field with 4000 character) on incident interface form has to be updated by Customer.

      while Creation of Incident  from Customer-Data in Custom field A is like below:

      Custom Field A content during Create:

      Customer:A

      Region:B

      Country:C

       

      Here when Customer update only Region to D(from B) the Custom Field A on incident interface form should look  like as below:

       

      Custom Field A content during Update:

      Customer:A

      Region:D

      Country:C

       

      How this can be achieved?