I'm trying to figure out what these values mean? I created a business rule for TICKET, however I don't see this rule in the Business Rule Event Viewer at all. The Rule is active and I want the rule to execute all the time and check the database for those tickets that match the conditions. Any ideas? Thank you so much in advance!
It will only show in the Event Viewer for a few seconds when it fires. Rules can be made to fire on a Ticket creation, update or delete.