1 Reply Latest reply on Nov 8, 2018 11:47 AM by Cris Coffey

    Report for tickets that have to be re-opened

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      I wish I could say that we NEVER have to re-open helpdesk tickets because we are perfect and follow ever ticket through to complete customer satisfaction.   Well, that's just not the case.  I'm looking for a Help Desk module report that reports on tickets that have been changed from closed/completed status back to open with date range filters.  Filtering by technician would be great but could live with reporting on all technicians, grouped by technician.  I'm not seeing a canned report that fits the bill.  Am I missing it? ~Rachel