3 of 3 people found this helpful
When searching against dropdown fields you can use > (greater than) and < (less than) symbols.
Example: 'Status*' < "Resolved" for all open tickets
The string search depends on your support group name. If you only have the 4 SD groups listed above, a like search is sufficient.
‚Assigned Group*+‘ like „ESMC_SD_%“
I don't have a system right now, but should fit. Good luck!
Thanks! That's super helpful!
I do have other ESMC_SD groups in our company as well, for different teams; things like ESMC_SD_ChangeMgmt or ESMC_SD_SupportOps to
Would there be any way to limit to just the 4 I want or will it be more of playing with the search item names I have to get what I need?
In a pure text comparison, there is no trick. You need something unique in the name for the desired 4 support groups. If it doesn't, you have to list them separately.
All good, thanks. I should be able to work with that and make something manageable
Thanks for the help!
1 of 1 people found this helpful
I can agree with you regarding 'dropdown' fields, if the backend type of that field is an enum field, but if the backend field is a character field with a menu attached and the display type of the field is 'dropdown', this doesn't work.....they look exactly the same from a UI as enum fields, but the backend function is different....so, you need to be careful when using the < > in these scenarios because it'll be doing a text comparison, not what you expect.
In those cases where it's a character field, what other options would there be?
Unfortunately no options, it is a text field with a menu as fill help. It behaves like a normal text field, either you find something common and search via like, or you have to query any desired value.