Hi Muhammad Faizan Iftikhar

We not remove 'OPENED DATE' from the layout, and add "Creation date"?  I personally would remove even both, and just add 'Created date' to the console Column header only. On create the dates are auto populated anyway and by removing this field it will reduce extra scrolling.

Creation date is always set to 'now', while Opened date can also be in the past.  Second option is that you can create a validation rule on Opened date to validate that the value should be now on create, but I would not go here. In some exceptional scenario's you want a date in the past.

Sometimes it’s relating to monitoring jobs, like something was detected earlier, but not automatically raised.

As a result, to have correct SLA the opened date needs to be in the past.

Hope this would make sense

Paul Donders

InfraVision

I would not do that;

In such a rule you want to check Current date (now) = Created date...

I would make it simple, just remove Opened date, and add Created date

Another way - You can also add a read only open date field.  So just remove out of box filed and create formula filed of date and time referencing to that and add to layout.

Kedar