3 Replies Latest reply on Sep 6, 2018 1:17 PM by Randall Thomson

    When trying to change an incident category in Remedyforce console how do I get it to show all categories?

    Randall Thomson

      When trying to change Incident category in Remedyforce console how do I get it to show all categories?

       

      It used to show all categories but now defaults to the currently assigned category, when I change it to blank to see all categories to choose from I'm getting a prompt about needing to enter two characters.  If I do that I won't be able to see all the categories to choose from.

       

      We are on Summer 18 Patch 1

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