6 Replies Latest reply on Jul 16, 2019 9:24 PM by Henrry Vargas

    Integration of SMS gateway with BMC Remedy

    PAWAN KAUSHIK
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      Hi All,

       

      We are on Remedy 8.1 with Windows OS.

      I have a requirement where i need to send a text message to some defined users for say only userA and user B, whenever there is a critical incident raised. Now what i want to know is what could be the possible ways to integrate the same with Remedy. Flow would be like if incident submitted in BMC Remedy then it should pass the information to the sms gateway with some defined set of mobile numbers on which that message should trigger.

       

      I am thinking if SMS gateway team could expose the WS and i can consume the same WS through Filter set field action.

       

      Now i want to understand the complete possible ways to integrate this SMS gateway.

       

      Thanks in Advance!