In most of the cases, We (Remedy) need to send all the required paramaters (like phone number, text etc) to particular database table and SMS gateway team will set some mechanism to lookup that DB table at certain interval and if there is any new entry, they will pickup it and send across.
Is there anything like i can achieve this through pager mechanism ?
i am also thinking to create a regular form and i will send this data from regular form to SMS application by consuming their WS via filter.
is this oky ?
I have gone through the link given by you. now i do have some concerns if you can make me more clear then I will be thankful of you.
1. Is this Adapter is universal which we can use across any remedy platform without any license ?
2. Can we have any OOTB pager configuration of tool from BMC itself to integrate any SMS Gateway ?
3. for page is this required to install this sms gateway as suggested in document for integration of sny SMS gateway ?
4. How this integrate with SMS gateway through pager ?
thanks in advance
I have checked and found that i do have configuration of pager application in my existing environment. Where below configuration has defined:
Here is a custom form in between where all message information captured and setting a message id and doing a Run process to run the run process command in the pager configuration form.
Now my question is this, what all i required form the third party SMS team to integrate their SMS gateway with the existing pager service
Could you find a solution to your requirement?
I tell you that we met with a similar requirement and we did tests to send data to a Restful API from Remedy by installing this plugin:
With it it is possible to send POST data requests to Webservices of Rest architecture that are currently very widespread. In them you can send the data required to send the text messages and through a filter execute the actions that will trigger the sending of data from the incidents (critical impact, specific support group, etc).
I hope the information will still be useful to you and in any case we would like to know if you found an adequate solution for what you needed.