5 Replies Latest reply on Aug 16, 2018 3:01 PM by Bill Robinson

    TSSA LiveReporting 8.9.x clean uninstallation fails

    Raja Rajesh

      Dears

      I am trying to install livereporting 8.9.03 in my test environment  after uninstalling an earlier version livereporting 8.9.01. I am following the documentation available at

      Installing and configuring Yellowfin to enable Live reporting (for versions 8.9.01 and later) - Documentation for BMC Se…

       

      On running the livereporting 8.9.03 installer, I have  reached the screens where BMC Server Automation database server details are input and on hitting next the installer proceeds for validation and gives the error

          Database validation error

       

      •    Live_Reporting is already installed on this system.

       

      Attaching the error screen and the log files

      Livereporting_Already_Installed_Err.jpg

      Although the uninstall of the previous version was successful, I am assuming it is related to reminents left behind from my previous installation but I can`t seem to find the fix.

       

      Appreciate your thoughts/help/suggestions....

       

      Thanks

      Rajesh