5 Replies Latest reply on Aug 9, 2018 4:26 PM by Cris Coffey

    Email notification on closed but not on complete

    Trevar Pearce

      We'd like to generate email notifications only when tickets are closed, rather than when they are marked as complete, but Track-It! seems to consider both of those statuses as 'closed', for the purposes of triggering a notification. Is there some way around this?