You can setup proxies, which points to the Onbmc urls (separate for ITSM, SmartIT & myIT. ). But be aware this would not work properly for Smart Reporting. So rather than a direct proxy use the link from SmartIT which will take you to the onbmc url for smart reporting.
In the notifications you will need to overlay the filters which builds the url, to send out your custom url instead. There will be issues with the Service Request URLs sent as well.
3 of 3 people found this helpful
The .onbmc.com domain is required and cannot be changed by BMC. There are various iterations of this domain, depending on the environment type. See here:https://docs.bmc.com/docs/display/rondsubscriber/Service+environment+details
Have you managed to do this? As previously stated we have done this , but we have 2 issues around this
2. Smart reporting link still points to the onbmc link, and we dont have a way to modify that and authenticate in the same way as its done OOTB.
Please let me know if you have found a way around these?