0 Replies Latest reply on Aug 6, 2018 10:58 AM by Rajeev Panda

    Highlight incase of Activity Log

    Rajeev Panda
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      Hi all,

       

      I have a requirement where - When a user submits a request from Request Catalog, he/she can see the activity log in "Details" Section. Incase the status is pending from user end, is there any way to customize so the user can get a popup/the request is highlighted in any color/any type of alert (other than email), so that the user after login, would immediately know that something is pending from his/her side. Like we have "My Pending Task" in many of our official portals.

       

      ARS/ITSM ver - 9.10.03

       

      We are not using MyIT.

       

      -Rajeev