I have a requirement where - When a user submits a request from Request Catalog, he/she can see the activity log in "Details" Section. Incase the status is pending from user end, is there any way to customize so the user can get a popup/the request is highlighted in any color/any type of alert (other than email), so that the user after login, would immediately know that something is pending from his/her side. Like we have "My Pending Task" in many of our official portals.
ARS/ITSM ver - 9.10.03
We are not using MyIT.