2 Replies Latest reply on Aug 14, 2018 12:18 PM by Randall Thomson

    Remedyforce incident email ingestion: What user table field must match the incoming email field

    Randall Thomson
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      We are having trouble with some users not being able to submit who have different domain suffix in the federation ID and email address in the user table setup.  I just need to know which one is matched up with the incoming email to create the incident with that user as the client.