1 of 1 people found this helpful
Email is matched.
But to fix this or get system accepting incidents for any use (unknown) just map one of the dummy or client accounts under
Remedyforce administration > email settings > Select use of unidentified sender > save value
This will make sure your helpdesk can accept incident from any email.
Apart from this - Also do make sure your Setup> email service> mail listener does not have any email restrictions “ Accept email from”
Ok thanks! I'm using the dummy account to catch the unidentified sender, that should reveal the problem senders email address mismatch.