5 Replies Latest reply on Oct 4, 2019 9:49 AM by Stephen McDonnell

    Work Orders not shown in Smart-It

    Mohammed Gharaibeh
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      I have created a user with below permissions:

      - Work Order User

      - Service Request User

      - Asset Viewer

      - Knowledge User

       

      The user is a member of support group with Work Order Assignee functional role.

       

      Using ITSM, the user can access Work Order Console and work on his tickets.

      Using Smart-IT the user cannot see anything related to work orders, and even the tickets are not appeared in Ticket Console.

       

       

      the filters are not showing "Work Order" in Ticket Type.

       

      version 2.0.00.001