1 Reply Latest reply on Jul 16, 2018 1:59 AM by Sidhdesh Punaskar

    SLA breaching even when status is pending

    Edison Pioneer

      Hi fellas,

       

      Thought I could use your help here.

       

      We have an SVT whose SLA is 2 hours. But on SLM:ServiceTarget form, I see that in "Exclude" qualifications, we had clearly mentioned status = pending.

      Why are SLA's breaching after 2 hours even status is in pending status?

       

      Would someone kindly help me out here?

       

      Thanks in advance

      Memento Mori