Thought I could use your help here.
We have an SVT whose SLA is 2 hours. But on SLM:ServiceTarget form, I see that in "Exclude" qualifications, we had clearly mentioned status = pending.
Why are SLA's breaching after 2 hours even status is in pending status?
Would someone kindly help me out here?
Thanks in advance
When incident is set to pending. does it change status of svt in SLM:Measurement form?