2 Replies Latest reply on Jul 13, 2018 10:23 PM by Francois Seegers

    Upgrade From 8.1.02 to 9.1.04

    Michael Aligbe

      Good afternoon people,

       

      We are in the process of upgrading from  Version 8.1.02 to Version 9.1.04. My environment details is stated below:

       

      OS: Windows Server 2012 R2

       

      DB: SQL 2014

       

      BMC Applications: AR 8.1.02(Its an AR environment, no OOTB Applications, all our applications are custom built on AR).

       

      We are not in a Server Group

       

      When i ran the first upgrade it failed, got below in the error log:

       

        LOG EVENT {Description=[[resultType=COMPLETED,exitCode=2]],Detail=[RIK command ( returned a RETURN code of 2, which was interpreted as a failure from RIKJ  [RIKCOMMAND] LOAD_APPLICATION -C true -f D:\Program Files\BMC Software\ARSystem\ARServer\installforms\en\adf_ServerApps_en_def.xml -G 14400 -k 0 -l D:\Program Files\BMC Software\ARSystem -L true -m nosamp -n ARServer-RIK_PostUpgrade -N 7200 -t 9998 -u Action Request Installer Account -x Server.com -X 21600  [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - D:\Program Files\BMC Software\ARSystem\ARServer\installforms\en\Group.def [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - D:\Program Files\BMC Software\ARSystem\ARServer\installforms\en\UserPasswordChange.def [RIKERROR]  Exception from RIKJ command Definition import failed, code 2 , filename - D:\Program Files\BMC Software\ARSystem\ARServer\installforms\en\AlertList.def]}

       

      We restarted the system and ran the upgrade again, the result said the upgrade was successful but it still showed the following errors:

       

      Sample plugin call check failed : ERROR (93): Timeout during data retrieval due to busy server -- retry the operation; Server:9998 ONC/RPC call timed out

       

      Installer detected that the AR Server is a non-Admin Server and skipped the form and data imports.

       

      After restarting the AR Service starts well but we couldn't login to the system. We had to roll back. Now we are about to start the upgrade again and i need to know if there are things i should do before we start based on the errors in the log.
      In this environment, we have only made modifications on the Group and User forms(We just created a number of fields and they were created on base mode).
      Please assist with any docs or directions on what we need to do to avoid another failed upgrade.
      Regards,
      Mike.
        • 1. Re: Upgrade From 8.1.02 to 9.1.04
          LJ LongWing

          Michael,

          You may want to check and make sure that your Server Group Operational Ranking forms are setup properly...SP4 requires it to be in a server group and the upgrade requires that it be an admin server....so, stand-alone servers that were refreshed from server groups quite often have problems in this scenario.

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          • 2. Re: Upgrade From 8.1.02 to 9.1.04
            Francois Seegers

            Michael

             

            Try to import this file (D:\Program Files\BMC Software\ARSystem\ARServer\installforms\en\UserPasswordChange.def ) manually onto your test where you testing the upgrade to see why it gives error, then remediate that first then do the upgrade, also consider the 3 way reconciliation process due to the customization's.

             

            Francois

            1 of 1 people found this helpful