6 Replies Latest reply on Jul 13, 2018 5:47 AM by T. D.

    Work Order 9.1 - SLM Tab Not Showing

    T. D.

      I noticed in WOI:WorkOrder there is a tab called SLM.

       

      Does anyone know why this tab is not visible for users?

        • 1. Re: Work Order 9.1 - SLM Tab
          Sidhdesh Punaskar

          capture client side active links for both users ( working and nonworking)

          • 2. Re: Work Order 9.1 - SLM Tab
            T. D.

            I found the active link - INT:WOISLM:WOI:SchemaNameLookup_101_EnableSLM

             

            Odd, the workflow hides the SLM tab.

             

            Not sure why BMC would want to hide it though.

            • 3. Re: Work Order 9.1 - SLM Tab
              Sidhdesh Punaskar

              The qualification of active link is ('SLMLookupTblKeyword' != $NULL$) AND ($OPERATION$ = "SET")

               

              So if SLMLookupTblKeyword has some value then it hides the tab and if it is null then it shows.

               

              We need to check active link which sets this field SLMLookupTblKeyword. You could find it in same active link logs.

              • 4. Re: Work Order 9.1 - SLM Tab
                Sidhdesh Punaskar

                I just made quick search and found out another active link INT:WOISLM:WOI:SchemaNameLookup_100_CheckSLM which sets this field SLMLookupTblKeyword.

                 

                Qualification of this active link is $OPERATION$ != "QUERY" so ideally it should work for all users.

                • 5. Re: Work Order 9.1 - SLM Tab
                  T. D.

                  It is very odd - the SLM Status field is also not being set and as a result the SLM colours are not being set (green, red, yellow). It always stays grey.

                  • 6. Re: Work Order 9.1 - SLM Tab
                    T. D.

                    That active link INT:WOISLM:WOI:SchemaNameLookup_100_CheckSLM is firing.

                     

                    ActiveLink Start:- INT:WOISLM:WOI:SchemaNameLookup_100_CheckSLM | WOI:WorkOrder/Simplified User View - Fri Jul 13 2018 6:39:53 AM ms 581

                    True actions:

                    action 0
                        SetFields:
                              SLMLookupTblKeyword(301610100) = SLM:Measurement
                              SLMLookupEventTblKeyword(301701500) = SLM:EventSchedule

                     

                    The active link INT:WOISLM:WOI:SchemaNameLookup_101_EnableSLM is firing too.

                     

                    ActiveLink Start:- INT:WOISLM:WOI:SchemaNameLookup_101_EnableSLM | WOI:WorkOrder/Simplified User View - Fri Jul 13 2018 6:39:53 AM ms 857

                    True actions:

                    action 0
                        SetFields:
                              SLMLookupEventTblKeyword(301701500) = SLM:EventSchedule

                    action 1
                        SetFields:
                              SLMLookupTblKeyword(301610100) = SLM:Measurement

                    action 2
                      For field -- SlmDVF(303579500)
                    Change Field "SlmDVF(303579500)" To Visible

                    action 3
                    Change-field: 301891800 not in HTML DOM

                    action 4
                        SetFields:
                              z1D Char31(1000003685) = 1=1

                    action 5
                    Change-field: 301412900 not in HTML DOM

                    action 6
                      For field -- SLM Panel(303666300)
                    Change Field "SLM Panel(303666300)" To Visible

                    action 7
                      For field -- z1D_SLMDate(303666400)
                    Change Field "z1D_SLMDate(303666400)" To Visible

                    action 8
                      For field -- z1D_SLMTime(303666500)
                    Change Field "z1D_SLMTime(303666500)" To Visible

                     

                    ActiveLink End:- INT:WOISLM:WOI:SchemaNameLookup_101_EnableSLM | WOI:WorkOrder/Simplified User View - Fri Jul 13 2018 6:39:53 AM ms 869

                     

                    In the Active Link INT:WOISLM:WOI:SchemaNameLookup_101_EnableSLM it has an Action to Change Field SLM hidden.

                     

                    I do not know why it is saying field 301891800 not in HTML DOM.